Hilltop Toyota in Salmon Arm, BC Closed now

Reviews about Hilltop Toyota

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  2019-09-13, by Greg Sebastien
  Chuck and his service team were amazing! We live in Calgary and worked typically with our local Toyota Dealer there. Since day one that we purchased our brand new 2016 Tundra, we had experiencing multiple issues with front end vibration. Despite numerous concerns and complaints, we were told by our local Toyota Dealer in Calgary that there was nothing wrong with our Truck. We gave up, but soon the vibration started getting worse, we decided to take the vehicle into a servicer in Saskatoon, who ended up rebalancing the tires resulting in the minor alleviation of the vibration. As we continued our tour, the vibration returned at higher speeds. We became very concerned and while camped out in Salmon Arm, we contacted the service department at Hillside Toyota. Debbie (reception) and Chuck quickly returned my call and fit me in to have a look. They discovered that 3 of the 4 tires were still out of balance. After rebalancing, a test drive and a careful reassessment, Chuck called me again and asked if they could keep it for an extra day just to see if there was something extra they could do. He soon called me and informed me that the rotors were in fact defective and would be covered under my vehicles manufacturer's warranty!!! They also detailed it and made sure that it was better inside and out compared to when I dropped it off. Sincere thanks Hillside Toyota, but more importantly thanks Chuck for taking care of my Tundra! I know where I will be coming to service my vehicle moving forward!